Privacy Policy
How Sultify Tech Innovations protects citizen identities, CNIC details, and public interaction records.
1. Purpose & Civic Scope
Awaaz AI is an independent, multilingual, voice-first public service platform developed by Sultify Tech Innovations (STI). This Privacy Policy explains our stringent standards for collecting, processing, and safeguarding citizen information when utilizing our conversational facilitation services.
2. Data Minimization Principle
We adhere strictly to data minimization. We only collect information strictly required by the specific public service application (e.g. Applicant Name, Father's Name, CNIC Number, Permanent Address, and Contact Number). We do not collect background geolocation, biometric facial templates, financial credit ratings, or unrelated demographic profiles.
3. Protection of National Identity Card (CNIC) Data
National Identity Card (CNIC) numbers and Form-B identifiers are classified as high-sensitivity data. CNIC strings entered via voice or text are encrypted both in transit (TLS 1.3) and in volatile session storage (AES-256). Session data used to construct application schemas is purged upon explicit application submission or session termination.
4. Biometric Data Non-Capture Policy
Awaaz AI never collects, processes, or stores citizen biometric data (such as fingerprints, iris scans, or official NADRA biometric templates). Where statutory law requires biometric verification (such as arms licenses or domicile verifications), Awaaz AI generates an appointment docket and instructs the citizen to visit an authorized NADRA e-Sahulat or Citizen Facilitation Center kiosk in person.
5. Zero Commercial Monetization
Sultify Tech Innovations does not sell, lease, rent, or trade citizen data, voice audio recordings, or application records to third-party commercial entities, data brokers, or advertising networks under any circumstances.
6. Explicit Citizen Consent & Rights
Citizens retain absolute control over their records. No application is ever routed to government endpoints without explicit review and approval by the applicant. Citizens may request deletion of session logs or contact records at any time by emailing [email protected].
7. Institutional Inquiries
For privacy inquiries, audit requests, or public sector data protection reviews, please contact the Data Protection Officer at Sultify Tech Innovations, Dera Jat IT Park, Dera Ismail Khan, KP, Pakistan, or via email at [email protected].